What We Provide

Server Administration:

• User administration and creation, including liaising with your current ICT provider on your behalf.
• Installation of drivers for new devices, such as printers.
• Maintenance of Group Policies and Active Directory administration, as required.
• Efficient management of Windows deployment for speedy setup of new client computers.
• Resolution of minor issues, and when necessary, coordination with your server operator to address major problems.

Client Administration:

• Simplified job logging through a convenient desktop shortcut.
• Software installation services.
• Technical support for both students and staff.
• Maintenance, fault diagnosis, and repair of school IT equipment.
• Expert guidance and advice on hardware purchases.
• Handling of 3rd party hardware maintenance and repairs upon your request.
• Data recovery services available; please inquire for details.

Documentation:

• Creation and management of an asset register.
• Centralised storage for all school software and licenses as needed.
• Historical job tracking for tasks performed by your technician (with weekly/monthly updates to dedicated staff members or teams if required).

Network Administration:

• Cabinet cleaning and maintenance services.

Session Options:

• Weekly 3.5-hour sessions available in the morning or afternoon.
• Multiple 3.5-hour sessions per week (morning or afternoon).
• Fortnightly 3.5-hour sessions (morning or afternoon).
• Full-day sessions lasting 7 hours with a 1-hour break for lunch (lunchtime not deducted from on-site time).

Additional Services:

• PAT testing.
• Cabling services using a minimum specification of CAT6.
• Quotations and installations for wireless networks.
• Wireless surveys.
• Upcoming option for interest-free hardware purchases, allowing you to spread the cost.

Please note that while we strive to accommodate your preferred day, bookings are handled on a first-come, first-served basis.

Our services come at a fixed price, ensuring equal treatment and quality service for everyone. We aim to meet your specific needs, so if there’s something specific you require, please don’t hesitate to ask.

Effective communication is paramount at Pittilla Services, and we will make every effort to meet your requirements. With our diverse background, we are adaptable and committed to serving your needs.